When we started digibank, we have a tendency to squeezed Associate in Nursing all bank into your smartphone so you’ll be able to bank anyplace at anytime. however we all know that generally you wish the convenience of banking on a pc. We’ve got your banking wants coated whether or not you’re out and regarding on your mobile, on your laptop computer reception or a desktop at work.
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Access full banking options
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digibank client care
1800 209 4555
digibank client care comlaint variety and email id
Customer Care: Contact our 24-hour toll free client service helpline variety 1800 209 4555 / 1860 267 1234 or our overseas client service variety +91 forty four 6685 4555.
Business Care: company client could contact business care on 1800 103 6500 / 1800 419 9500 / +91 forty four 4334 6600 (Overseas Number). Operation of Business Care is from weekday to Fri, 10.00 AM to 7.00 PM (excluding Public Holidays)
E-mail: Customers will email at [email protected]
Corporate customers will email at [email protected]
Branch: Please write to our client Service Managers explaining the little print of the issues involved.
We shall answer your criticism inside three operating days.
Level one – town Heads / Branch Managers
In case our client Service Managers fails to contact you inside three operating days, or if you are not glad with the response, please write to the explaining the little print of the priority. you’ll receive a response inside a amount of 3 operating days of the city Business Head / Branch Head receiving the criticism.
Customers square measure needed to quote the criticism reference variety provided to them in their earlier interaction with the Bank, to assist America perceive and address their considerations.
Level 2– Nodal Officer
If you are still not glad with the resolution you receive, please write to the Nodal Officer which we have a tendency to shall answer your criticism inside seven operating days.
Ms. Kaunain Esmile
DBS Bank India restricted
16th Floor, categorical Towers
Mumbai – four hundred 021.
Tel – +91 twenty two 66147578
Email – [email protected]
We shall answer your criticism inside seven operating days.
Please click here for contact details of our Senior Management.
Timelines for complaint Resolution
Suitable timelines square measure set for every step relying upon the investigations / connected regulation which could be concerned in resolution a similar . Once the criticism is examined, the Bank are causing a final response to the client or Associate in Nursing intimation seeking longer to research identical.
Certain queries wherever there square measure dependencies on external parties for a resolution warrant a higher TAT towards resolution. Mentioned below square measure Associate in Nursing indicative example of requests / complaints.
CCTV footage retrieval from Acquirer Banks
Disputed POS /ePOS group action – Request raised to acquirer through network/ third party aggregators
Disputed Mvisa transactions will take forty five calendar days
Grievances associated with Technology
Customer Service Committees of the Bank
- Branch Level client Service conferences
The Branch Level client Service conferences square measure conducted monthly at the branches. This forum is specially designed for patrons to share their client feedback / suggestion to boost the services provided at our branch. Senior voters customers of the branch are also invited to those forums and inspired to share their views on branch service.
2. Standing Committee on client Service
The committee shall meet at periodic intervals, to review the utilization of grievance redressal initiatives like access through toll free numbers, help-line, mails, on-line complaints etc. Review the number of complaints received and redressed throughout the quarter. Analyse and discuss the feedback received inside the Branch Level client Committee conferences.
Monitoring and Review:
The analysis of client complaints shall embrace
Types of client complaints
Turnaround Times of complaints resolution
Top reasons/ areas of complaints
Root cause analysis.
The committee conjointly ensures that DBS Bank India restricted is compliant with all tally rules with regards to client service and complaints.
Customer Service Committee of the Board (CSCB)
The CSCB shall review the many client service initiates enforced by the bank from time to time and discuss on new initiatives to strengthen the client expertise. CSCB can overlook the implementation of client service tips issued by the restrictive bodies from time to time and recommend changes to existing processes and polices to bolster overall service levels. CSCB conjointly can review the functioning of the committee on client Service and administrate the effectiveness of the grievance redressal mechanism of the Bank.
The grievance redressal policy square measure progressing to be revised from time to time once there square measure any new changes incorporated by the Bank in handling complaints / grievances. it’ll even be revised inside the event of any new rules, revisions / amendments discharged by regulator (RBI / IBA etc).
Complaint Analysis 2018 – 2019
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Features and advantages
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